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Q: I have a user-id and password, but it doesn't seem to work. A: When you register on our site, a confirmation email is sent. This email contains a unique code that you will need to confirm your registration. If you have not received the confirmation email, please Contact us. If your user-id is confirmed, but your password is not working, you can reset your password. Q: Who is the shipping carrier? A: Unless otherwise noted, all shipments are sent via UPS. Q: How are shipping charges processed? A: At the time your order is shipped, freight charges will be added and charged to your credit card. When your order is shipped, your invoice, inclusive of freight charges, will be e-mailed to you. Q: When is my credit card charged? A: Your credit card is charged at the time your order is accepted and confirmed. Q: Is sales tax included? A: When applicable, sales tax will be added to orders delivered to the state of Georgia. If your company is tax exempt, please send the appropriate Certificate via email to acctrec@bankersx.com or fax to 404-355-7930 attn: Accounts Receivable. Q: I could not find the part I needed on your site. Is that your entire catalog? A: The Banker’s Exchange are specialists in locating a wide variety of banking equipment and supplies, including those hard to find parts. If you haven’t found what you needed, just call our Sales Department and they will be happy to assist you in sourcing your needs. |